FAQ

What is the difference between raw and virgin hair?

Raw hair is 100% unprocessed; this hair is cut from one donor head, and then placed to a machine weft. Raw hair will not have uniform or processed curls. 
What we call virgin hair now is usually steam processed but not processed like beauty supply store hair. Virgin hair does not have acidic chemicals or synthetic fibers, only steam.

How long is shipping/processing?

Shipping is 3-5 business days from the day of ordering (business days are Monday-Friday only, no weekends, and no national holidays) International orders DO NOT* follow this same timeframe.

How long will it take for me to get a tracking number?

Tracking numbers are generated roughly 1-2 business days from the day of ordering.

Do you ship internationally?

Yes we do ship internationally.

How will I get my tracking number?

Tracking numbers are emailed once the order ships out from our office.

Why isnt my tracking number updating?

Please allow 24-48 hours for your tracking to update in the online usps system. 

Who do you use for shipping?

We use the United States Postal Service for all shipments.

When will my order ship?

All Orders may vary, please follow the 3-5 business days time frame for orders to be delivered at your doorstep. 

 

CAN'T FIND YOUR ORDER?

Packages may be marked as "delivered" before the carrier arrives because it is Out For Delivery. Also, some carriers leave packages with an Apartment Office Manager. If, by the next business day, you still are unable to locate your package, please contact us: info@lashelanecollection.com